(Contract) Senior Operations Specialist – Super Fund

(Contract) Senior Operations Specialist – Super

  • $7B industry super fund
  • Develop and achieve Fund’s administration and insurance goals
  • Six – month contract, Melbourne based
  • Reporting to Operations Manager

The Role

The key objective of this contract position is to develop and achieve the Fund’s goals in general and specifically as they relate to the administration and insurance of fund members. Key responsibilities:

  • Manage relationships with relevant service providers to represent the interests of the Fund and deliver efficient, cost – effective operations/administration while demonstrating its brand and value propositions;
  • Provide service to internal stakeholders in respect of administration, insurance, reporting and analysis;
  • Work with the team to ensure the efficient and effective operation of the outsourced administration and insurance arrangements;
  • Assist in managing the administration and insurance components of specific projects implementing legislative changes and the Fund’s strategies, business plan activities and product initiatives;
  • Work with the Operations Manager to ensure the funds operations are ready to merge with another fund in the second quarter of 2022.
  • Play a key role in ensuring that the Fund’s administrator and insurer supply contracted services, meet required performance standards and adhere to fund processes, systems, business rules and compliance requirements;
  • Regular monitoring of insurance claims to identify and ensure all claims and tasks are managed within appropriate timeframes and follow up accordingly;
  • Manage the complaints process to ensure complaints are managed appropriately and resolved in a timely manner;
  • Ensure that operational and related risks and issues are identified and communicated to the Fund’s Risk Manager, and recommend and implement appropriate controls to manage risks;
  • Undertake and provide operational level business appropriate reporting and analysis; and
  • Act as 2IC when Operations Manager is not available

You have:

  • Five plus years of experience as a Senior Administrator/Manager or similar;
  • Excellent technical, legislative and procedural knowledge of super; and
  • Relevant tertiary qualifications, RG 146 accreditation and excellent written and verbal communication skills

For more information, please call Robert Kyte in full confidence on 0425 737 905 or email your resume to [email protected]